Now Hiring: Program Coordinator - Training

"Are you a strong communicator, collaborator, and proactive person that thrives in a fast paced environment? Are you obsessed with the customer and client experience?

If this applies to you and you’re interested in working alongside a team of professional, creative and skilled content experts, I want to hear from you."

-- Joseph Pedrola, Product Owner, Training

About the Role

Reporting to a Program Owner, the Program Coordinator serves as a key member of a dedicated program stream and an active participant in facilitating excellent client relationships and industry partnerships within the organization. The Program Coordinator is responsible for customer success and prides themselves on creating exceptional experiences for Amii’s clients and program participants.

Also, the Program Coordinator acts as an invaluable team resource for end-to-end logistics of program and product delivery. 

The Program Coordinator acts as an internal fixer for a cross-functional team and is driven to identify and remove barriers to ensure team cohesion and collaboration.    

The role focuses on achieving excellence in three principal accountabilities: 

• Program and Product Execution  
• Client Success 
• Team Cohesion 

The Program Coordinator also undertakes specific, but limited, planning roles when opportunities arise that are aligned with their skillset and growth plans. 

Required Skills / Expertise

Key Responsibilities:

• Coordinates internal tools and resources for program team projects 
• Coordinates logistics for program delivery
• Captures information and gathers metrics, including customer feedback
• Go-to-expert for the customer and client experience for all Training Team Product, including massive online content (MOOC) on Coursera
• Go-to-expert for the customer and client experience for RISE, our learning management system

Required Qualifications: 

• A University degree in a relevant program is an asset
• Experience working within a technology-focused organization is an asset
• Experience working with MOOC platforms is an asset. 
• Proven ability to develop relationships with partner organizations, potential partners such as companies, sponsors and community members
• Intellectual curiosity and desire to learn new things, techniques and technologies
• Experience in community relations,  project  management,  business development and inbound marketing best practices
• Ability to identify the needs of stakeholders and create/drive new solutions

Preferred Qualifications:

• A University degree in a  science, technology, engineering and or math (STEM)  program is an asset
  
• Experience working within a technology-focused organization is an asset
• Experience working with MOOC platforms is an asset. 
• Proven ability to develop relationships with partner organizations, potential partners such as companies, sponsors and community members
• Intellectual curiosity and desire to learn new things, techniques and technologies
• Experience in community relations,  project  management,  business development and inbound marketing best practices
• Ability to identify the needs of stakeholders and create/drive new solutions

Attributes and Expectations: 

• Strong interpersonal communication skills for effective interactions with internal departments and external stakeholders.
• Exemplifies excellent verbal and written communication skills
• Demonstrates an outgoing, positive, group-win approach and a willingness to learn and share
• Successfully manages multiple competing priorities in a fast-paced environment

What you'll love about us

• A professional yet casual work environment that encourages the growth and development of your skills.
• A chance to learn from amazing teammates who support one another to succeed.
• Great benefits such as health, dental and vision care, life insurance, RRSP matching and professional development
• A modern office located in downtown Edmonton, Alberta

About Amii

One of Canada's three main institutes for artificial intelligence (AI) and machine learning, our world-renowned researchers drive fundamental and applied research at the University of Alberta (and other academic institutions), training some of the world's top scientific talent. Our cross-functional teams work collaboratively with Alberta-based businesses and organizations to build AI capacity and translate scientific advancement into industry adoption and economic impact.

How to Apply

If this sounds like the opportunity you've been waiting for, don’t wait to apply! We’re excited to add a new member to the Amii team, and the posting may come down sooner than the closing date if we find the right candidate. We will be reviewing applications and conducting interviews as they come in until July 22.

When sending your application, please send your resume and cover letter indicating why you think you'd be a fit for Amii. In your cover letter, please include one professional accomplishment you are most proud of and why.

Apply Now

Applicants must be legally eligible to work in Canada at the time of application.

Amii is proud to be an equal opportunity employer. We are committed to creating a diverse, inclusive and excellent workforce.